Our People
Great Pubs, Great People
We don't interfere and tell people how to run their business. We believe in building the best possible business relationships by helping our licensees celebrate their own success but at the same time giving them all the help they need.We have received national recognition for our commitment to training and development, and we have achieved the Investor in People standard in all areas of our business.
For our retailers, we provide advice from some of the most experienced people in the trade, all committed to help you make money, gain security and be competitive in your local area.
You'll find us honest and fair in all our dealings. It's all part of our successful approach to successful pubs
Business Opportunities Team
This versatile team is usually the first point of contact for people enquiring about our available pubs. They answer the phones, follow up on emails, and sort through the various enquiry forms that arrive on our doorstop daily. When not in the office they can be found running a nationwide Open Day programme, or exhibiting at various trade shows around the UK.The Business Opportunities Team are familiar with all the requirements that you'll need to start along the path towards runnning your own pub, and are ready and willing to answer any questions you may have about our exciting business opportunities.
Whether you have a specific pub vacancy in mind or would just like to know how the industry works, this team will have the answer for you. You can contact them on 0844 848 3236 or by using the contact form on this site.
Training
It makes good business sense to protect your investment, start up costs can vary depending on the business opportunity available but it may not be as much as you think (please contact us to discuss). We believe this can be helped by investing in yourself and your team, whether you're new to the industry or have a lifetime of pub retail experience behind you!Our Skills Bar Programme looks at all aspects of training, from the mandatory initial training programme, to general business skills and specific staff training to help with reopenings.
Click here to learn more about the Skills Bar.
Marketing & Development
Our marketing & development team can help you make the most out your business. A wealth of information is available to you via "MyMarston's" , and you can order a wide range of personalised promotional material and have access to many suppliers through Trade Tools Direct.Along with your Business Development Manager, our Marketing Manager can help you relaunch your pub business following major capital investment, with everything from customer incentives to helping you gain good PR for you pub.
To learn more about MyMarston's, click here.
Customer Services Team
Once you're on board with Marston's Pub Company, a regular contact for you will be our excellent Customer Services Team. This team are probably the most frequent company contacts for our retailers. And when they are not ringing to take your next order or liaising with the Business Development Managers, they are handling hundreds of important calls everyday.Calls range from order queries, to requests to call out the maintenance team. Booking everything from equipment checks through to repairs on the bricks and mortar.
You will have your own Customer Service Advisor who will deal with your orders and any technical questions you may have. You will also have your own Business Development Manager.
Business Development Managers
Our Business Development Managers have had years of experience in the licensed trade. They're mature professionals who'll give you straight answers and advice. We ensure they're kept up to speed with developments in the trade by holding training courses where they develop their skills even further.When you take up one of our agreements to run your own pub, you'll be supported all the way by your Business Development Manager, who acts as the link between you and us.
Each Business Development Manager looks after a number pubs in a geographical area, and they see each of their licensees regularly. It's their job to help you succeed and ensure things are going well - not to interfere.
If you come up with ideas to improve your business, they'll help turn those ideas into reality.
When you need them they will be just a phone call away. They will also be able to help you with help and advice with:
- developing your turnover
- maintaining retail standards
- improving your profit margins
- market knowledge
- promotions & marketing support
- ensuring you are complying with legislation
