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Running a pub is more than just selling beer, and we've set out to offer as much support as we can, here is just some of the support you'll get:

Business Development Managers

Our Business Development Managers are skilled professionals with many years of experience in the licensed trade. When you take up one of our agreements to run your own pub, you'll be supported all the way by your BDM, who acts as the link between you and us. Each BDM looks after a number pubs in a geographical area, and see each of their licensees regularly. It's their job to help you succeed and not to interfere. If you come up with ideas to improve your business, they'll help turn those ideas into reality.

When you need them they will be just a phone call away to help you with:

• Developing your turnover
• Managing the day to day tasks
• Improving your profit margins
• Understanding your Market
• Promotions & marketing support
• Ensuring you are complying with legislation

Business Solutions

At Marston's Pub Company we are committed to the success of your business. Using our expertise and purchasing power we have negotiated fantastic deals on a wide range of products and services. These are available to you to help you run your business and maximize your profits

Solutions include

• Special rates on Waste bins
• Leisure machine expertise – improved levels of service and special negotiated prices
• Free energy surveys & advice
• Special rates on LPG
• Special rates for stocktaking
• Special rates for insurance
• Online payroll
• Crisps, nuts, snacks and consumables delivered on your dray
• 24 hour legal helpline

And much much more…

All these can be discussed with your dedicated Business Development Manager, or accessed from our industry leading support website:

MyMarston's

MyMarston's is our innovative website for our customers, designed to help you Drive Sales, Save Costs and Solve Problems. It's a one stop shop for ordering your drinks, designing and printing merchandise via the online print shop, accessing legal advice through the legal zone & 24 hour hotline, using our on line payroll system @ £1 per payslip and keeping in touch with the latest developments that could impact on your business. See a preview of MyMarston's.

Bar Runner

Our monthly magazine is packed with deals to help you save money on a wide range of brands and develop your sales. It also features our monthly guest ales and an event planner which focuses on specific events with hints and tips on how to make them a success in your pub .

Full House

Our guide to building a great business – helping you to identify your target customers and your competitors it is also packed with promotional ideas, concepts and events. All in all it's a great way to help increase your turnover and profit.

Skills Development

Marston's are dedicated in ensuring that new and experienced customers fully understand and are totally prepared on the new business they are seeking to take over. There's everything from gaining your National Certificate for Personal License Holders (NCPLH) which legally you need to run a pub business to Cellar Management & keeping great Cask Ale. The core development programme we've designed for you centres around 5 workbook days, covering Business Planning, Team Management, Business Management, Your Business Model and Finance. Before you take the decision on making a commitment and investment we would advise that you consider booking a date onto the Business Planning 'Introduction to Marston's Workshops'.

Find out more about our Training and Development here

Customer Services Team

Once you're on board with Marston's Pub Company, a regular contact for you will be our excellent Customer Services Team. This team are probably the most frequent company contacts for our retailers. And when they are not ringing to take your next order or liaising with the Business Development Managers, they are handling hundreds of important calls everyday.

Calls range from order queries, to requests to call out the maintenance team. Booking everything from equipment checks through to repairs on the bricks and mortar.

You will have your own Customer Service Advisor who will deal with your orders and any technical questions you may have. You can find this out on the 'My Contacts' section on www.mymarstons.co.uk

Beer Quality Technicians

Our team of in house BQT's are always available to help offer advice on serving a great pint and solving any dispense problems you may have, to keep the beer flowing