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Course Summary: The three days are designed to provide you with the knowledge and confidence to make a start to running your own business.

The course package includes: tuition, course work pack (tool kit), CD of useful templates, refreshments, lunch, examination and certificate, tutor support.

• Cash Security, Stock Control and Fraud Awareness - best practice.
• Catering - the type of catering that should be offered for a particular pub. Includes key factors such as costing and stock control.
• Customer Service - an interactive session which gets everyone talking. A fresh look
• Employment Law - all the legislation retailers need to know - employing staff, contracts of employment and the transfer of rights
• Finance & Business Planning - the basics of accounting in a simple and uncomplicated way. The tools necessary to manage business finances and statutory responsibility including VAT and PAYE
• Food Hygiene Legislation -the key legal requirements
• Health & Safety - Health & Safety policies, accidents, chemicals and other hazardous substances, risk assessment and pub safety.
• Marketing, Merchandising and Maximising Machine Income - builds on the work they may have begun by completing their business plan, including the key principles of internal merchandising and opportunities for maximising sales.
• Recruitment, Training and Staff Management - gives them the tools to ensure the right people are employed for their pub and provides an easy structure to follow when training new and existing staff.
• Serving and Presentation of Drinks - demonstrates best practice guidelines for serving key products.
• Other key areas of legislation - various other legislative matters will be covered including weights and measures, consumer protection, gaming and DDA.

This course will provide the knowledge and confidence to make a flying start in your business. The intensive 3 day programme is designed to suit everyone, with or without previous experience in the industry. Qualifications - On completing the course and a successful exam result, delegates will be awarded the following nationally recognised qualification:

• BIIAB Level 2 Introduction to Licensed Retail Operations (ILRO)
  If delegates already hold the BIIAB NCPLH, they will also be awarded a certificate for the
• BIIAB Level 2 National Certificate in Licensed Retailing (NCLR)
  The course qualifies successful candidates for graduate membership of the BII. The BII is the only nationally recognised awarding body, unique to licensed retailing.

ILRO - Three Great Days

For venues and dates please contact ABV Training direct on 01785 813700

Cost: £400 per person - £550 per couple